ICT Support Engineer - Northern Ireland

Technical Support
Ref: 132 Date Posted: Monday 06 Dec 2021
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ICT Support Engineer

 

 

Exact IT Resources are delighted to be working with a prestigious client.

Reporting to the Head of ICT, this is an opportunity to further develop your Infrastructure skills in a progressive and growing organisation.  Within the role you will contribute  to  the  provision  of  a  high  quality  and  professional  ICT service that fully supports the achievement of the business objectives and   contributes   proactively   to   organisational   goals   of   continuous improvement, cost efficiency and digital inclusion.

You will  support  the  Head  of  ICT  in  achieving  targets  and  service  level agreements (SLAs) and the provision of a comprehensive IT support service as part of the existing  Helpdesk  facility,  ensuring  incidents  are  effectively  logged,  responded  to  within SLA and resolved in a customer focused manner.

 

Qualifications and Experience required:

 

 

  • A relevant HNC qualification e.g.  computing/Microsoft  /other  system  certification  or equivalent and at least 1 years relevant experience supporting and troubleshooting IT systems, server/pc hardware, operating systems, back office applications and network technologies
  • Minimum of 1 year working in a customer focused role
  • Customer focused with excellent problem solving skills
  • Good communication skills
  • Teamworker
  • Ability to communicate ICT to non-technical audiences

 

 

Desirable criteria:

 

  • MCP/MCSA/MCSD Certification
  • Experience with content management software
  • Knowledge of security standards e.g. BS7799 and ISO1779

 

 

 

For further information or to request a copy of the full job description please contact Stephen Ingram on 028 90997720. Alternatively e-mail your cv and any query to Stephen.ingram@exactitresources.com