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IT Applicatons Support-multiple roles - Northern Ireland

Pension, Healthcare (Family), Bonus, Hybrid working - Technical Support
Ref: 202 Date Posted: Sunday 16 Jul 2023

IT Support Analyst -Applications

(Greater Belfast)

Multiple roles

We are working with a major client. They have an urgent requirement for Application Support professionals to join their growing team. You will work with modern technologies and see the impact of what you do within the wider business.

Playing a key role within a team who provide support for a range of corporate and operational systems/applications you will have a thorough understanding of application support within a complex integrated systems environment. You will also have the ability to provide support and maintenance services for a range of existing and new applications and systems.

You will be required to liaise with external support partners building relationships to assist and support, in real-time, the troubleshooting of incidents providing subject matter expertise across the application area portfolio with a requirement to join an out of hours support rota for critical systems within your area.


On offer:

-Hybrid working model

-Flexible start and finish times

-Competitive Base Salary and Benefits package including excellent pension and strong bonus provision

-Generous holidays

Main Responsibilities:

  • To provide second and third line support of a wide range of business applications.

  • Liaise with and manage support from external 3rd party suppliers and contractors, including contract reviews and SLA tracking and reporting

  • Project activity where you will support Project Managers and be the Subject Matter expert for your own suite of Applications

  • Call logging, prioritisation and tracking numerous issues of varying severity and effectively managing the resolution of all externally supplied and in-house developed applications;

  • Meeting with users throughout the Group to determine requirements and discuss issues.

Essential Criteria

  • Third Level Qualification (HND or Degree) in a Computer Science or IT related subject.

  • Previous support role experience

  • Excellent decision making skills and an ability to prioritise tasks.

Desirable Criteria

  • Previous experience working with and supporting business-critical systems.

  • Working knowledge of change management.

  • Working knowledge of SQL.


This is a fun and rewarding environment. You will work in a collaborative team culture and the role offers a unique opportunity to further your career in IT while playing a significant role in delivering IT transformation.


For further information please contact Stephen Ingram on 028 90997720. Alternatively e-mail your CV and any query to