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IT Support Analyst- (Lisburn, Co. Antrim)
Flexible working
Do you want to work in a fast growing and innovative Tech company?
Our client are working in a rapidly growing technical space. They have exciting growth plans and this opportunity is key to help them achieve this.
You will have the opportunity to work in a truly pioneering and collaborative environment. Our client work with a range of customers adding real business value and you will be a large part of their continual success.
Responsibilities:
Provide proactive support for all user issues and management of tickets (internal and customer facing) within our service desk system.
Facilitate and co-ordinate the Installation of IT equipment to new/existing staff.
Assist with IT helpdesk issues, to include call logging and fault resolution.
Resolve technical problems via telephone, email and remote support.
Proactively implement and roll out solutions.
Maintain systems such as Cloud based environments setups, support.
Manage cloud based networks such as Firewalls, DNS, web servers.
Key skills and experience:
Minimum 2 years’ experience in a support environment (will also consider graduates with IT support-based placement as 1 year).
Cloud Technologies such as AWS, MS Azure. Specifically experience working with AWS and/or Azure administration console.
Experience with Office 365 admin.
Exposure to ITIL based approach for Incident, Change and Problem Management.
Experience providing IT support across multi sites.
Windows server 2016, 2019.
Exchange email administration.
Windows 10 support experience.
Database Experience such SQL Server.
Networking concepts.
Server and Client installs and setups.
Administration tasks within Active Directory including but not limited to user setups, email configuration.
A good understanding of group policy deployment and configuration.
Imaging technologies for hardware devices both laptops and handhelds such as phones and tablets.
Ability to meet deadlines.
Ability to work under pressure.
Desirable:
ITIL foundation qualification or equivalent.
This is an opportunity to work in an exciting space and in an organisation where your role will grow quickly over a short period of time. You will work in a fun environment which encourages creativity.
For further information or to request a copy of the job description please contact Stephen Ingram on 028 90997720. Alternatively e-mail your cv and any query to Stephen.ingram@exactitresources.com