IT Support Analyst - Northern Ireland

Pension, Flexible working, free parking - Technical Support
Ref: 214 Date Posted: Thursday 23 Mar 2023
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IT Support Analyst- (Lisburn, Co. Antrim)

Flexible working

Do you want to work in a fast growing and innovative Tech company?

Our client are working in a rapidly growing technical space. They have exciting growth plans and this opportunity is key to help them achieve this.

You will have the opportunity to work in a truly pioneering and collaborative environment. Our client work with a range of customers adding real business value and you will be a large part of their continual success.


  • Provide proactive support for all user issues and management of tickets (internal and customer facing) within our service desk system.

  • Facilitate and co-ordinate the Installation of IT equipment to new/existing staff.

  • Assist with IT helpdesk issues, to include call logging and fault resolution.

  • Resolve technical problems via telephone, email and remote support.

  • Proactively implement and roll out solutions.

  • Maintain systems such as Cloud based environments setups, support.

  • Manage cloud based networks such as Firewalls, DNS, web servers.

Key skills and experience:


  • Minimum 2 years’ experience in a support environment (will also consider graduates with IT support-based placement as 1 year).

  • Cloud Technologies such as AWS, MS Azure. Specifically experience working with AWS and/or Azure administration console.

  • Experience with Office 365 admin.

  • Exposure to ITIL based approach for Incident, Change and Problem Management.

  • Experience providing IT support across multi sites.

  • Windows server 2016, 2019.

  • Exchange email administration.

  • Windows 10 support experience.

  • Database Experience such SQL Server.

  • Networking concepts.

  • Server and Client installs and setups.

  • Administration tasks within Active Directory including but not limited to user setups, email configuration.

  • A good understanding of group policy deployment and configuration.

  • Imaging technologies for hardware devices both laptops and handhelds such as phones and tablets.

  • Ability to meet deadlines.

  • Ability to work under pressure.


  • Desirable:


  • ITIL foundation qualification or equivalent.



This is an opportunity to work in an exciting space and in an organisation where your role will grow quickly over a short period of time. You will work in a fun environment which encourages creativity.




For further information or to request a copy of the job description please contact Stephen Ingram on 028 90997720. Alternatively e-mail your cv and any query to