Senior Service Delivery Manager - Northern Ireland

Pension, Healthcare, Corporate Discounts - Management
Ref: 180 Date Posted: Monday 18 Jul 2022
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Senior Service Delivery Manager- (Digital Services)

Northern Ireland. Hybrid working model.

ITIL Foundation and Service Operation


Our client are a cloud leader in Digital Transformation. They have a strong track record as one of the fastest growing providers of their kind, driven by a clear strategy to help their customers address sustained and significant change and to transform the way they work.

They currently have a key requirement for a Senior Service Delivery Manager.  This is an NI based role with a hybrid and flexible working model. 


Key Activities:

Service Definition

Service Delivery

Customer Excellence


Does this sound like you?

  • Effective team leadership with the ability to work to high levels of quality within a pressured service desk environment
  • Effective management of all support related activity
  • ITIL - Foundation and Service Operation
  • Strong communication skills, written, verbal and via presentation
  • Excellent customer relationship building and negotiation skills
  • Demonstrable skills in issue resolution and problem solving
  • Strong understanding of Information Security theory and its practical application
  • Strong customer services skills and experience


What does the role offer?


  • Excellent Base Salary
  • Pension
  • Healthcare
  • Rewarding project experience
  • Flexible working

 If you would like additional information on this opportunity or to discuss further opportunities

Contact: 028 90 997720

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