Senior Service Delivery Manager - Northern Ireland

Senior Service Delivery Manager- (Digital Services)

Northern Ireland. Hybrid working model.

ITIL Foundation and Service Operation

Our client are a cloud leader in Digital Transformation. They have a strong track record as one of the fastest growing providers of their kind, driven by a clear strategy to help their customers address sustained and significant change and to transform the way they work.

They currently have a key requirement for a Senior Service Delivery Manager.  This is an NI based role with a hybrid and flexible working model. 

Key Activities:

Service Definition

Service Delivery

Customer Excellence

Does this sound like you?

• Effective team leadership with the ability to work to high levels of quality within a pressured service desk environment
• Effective management of all support related activity
• ITIL - Foundation and Service Operation
• Strong communication skills, written, verbal and via presentation
• Excellent customer relationship building and negotiation skills
• Demonstrable skills in issue resolution and problem solving
• Strong understanding of Information Security theory and its practical application
• Strong customer services skills and experience

What does the role offer?

• Excellent Base Salary
• Pension
• Healthcare
• Rewarding project experience
• Flexible working

 If you would like additional information on this opportunity or to discuss further opportunities

Contact: 028 90 997720

Email   : careers@exactitresources.com